Our Services

Our consultancy supports every scale of challenge. We address process optimisation, root-cause problem solving, team development, and enterprise-wide transformation.

We bring frontline leadership experience from quality and improvement programmes – we’ve faced the same demands you do, and will work shoulder-to-shoulder with your people to build sustainable excellence.

Transform your performance

DMAIC - Driven Process Improvement for UK Councils

We partner with local authorities to deliver measurable, sustainable change using the DMAIC (Define, Measure, Analyse, Improve, Control) methodology.

Supporting the full range of Council services (including Education, Social Work, Protective Services and Corporate Services) we tackle delays, errors, and costs - while building your team’s capability through accredited White Belt and Yellow Belt training in every project.

Our core services:

Process Assessments - A rapid, structured DMAIC review to map your end-to-end processes, uncover inefficiencies, and benchmark against statutory standards and peer councils. Delivers a prioritised improvement roadmap with quick wins.

Lean Six Sigma Project Delivery - Targeted DMAIC projects that streamline workflows, reduce waste, and boost resident outcomes. Typical results: 20–40% faster processing, £100k+ annual savings, and improved compliance.

Rapid Improvement Workshops - 3–5 day intensive sessions where your staff co-design and pilot changes - often achieving immediate 25%+ efficiency gains in high-volume processes like assessments or referrals.

Functional & Digital Consulting - Aligning people, process, and technology. We support system implementation (e.g., Mosaic, Liquidlogic) to eliminate silos, automate tasks, and future-proof service delivery.

Every engagement includes hands-on training and accreditation - leaving your Council with certified internal champions to sustain improvement.